Course won't load, only shows a gray background

In order to play the course, you will need to allow the course to run Adobe Flash or HTML 5. When you choose "Watch Course," you should see a pop up appear on your screen. It will have three options to choose from:

• Autodetect my Browser
• Watch course (Recommended with Chrome or Safari)
• Watch course with Adobe Flash (Adobe Flash Player Plug-in Required)

We recommend trying the autodetect option first, as that will allow the software to see what browser you are using and play the course. PAN's Online courses work best in Google Chrome. If you opt for the option to watch the course with Adobe Flash and you need help installing a plug-in to run the software, you will need to seek out technical assistance with a family member, friend, or local computer group. Once you'be made a selection, the course should begin with an introduction to the course.

Do I need any special software to run this Online course?

To play PAN's Online courses, you will need a web browser that allows cookies and has the Adobe Flash Player plug-in installed. Adobe Reader is required to print your certificate.

How do I get / download / install Adobe Flash Player and Adobe Reader?

Please visit Adobe's Web site at www.adobe.com. PAN does not offer technical advice on installing plug-ins, so if you do need assistance, we recommend asking a family member, friend, or local computer group for help.

Why should I allow "cookies" and how do I do that?

Your Internet browser must allow "cookies" – tiny pieces of information that are stored in the browser. These are necessary for the course to identify who you are, as the Online course attendee. Cookies do expire after a certain amount of time and PAN does not collect any data from the process or from your computer. If you do not allow cookies within your browser, you will not be able to log in and take the course.

Click on the browser you are using below for more information.

• Microsoft Internet Explorer
• Microsoft Edge
• Google Chrome
• Mozilla Firefox
• Apple Safari

How do I start the Online Course and Final Review?

Once you have logged into the training site, you should see a course list. Under that option, there will be the choice to "Watch Course," which will begin the course. If you are taking the Motor Vehicle Basic Online course, you will see the Final Review option upon completion of the course. Please note, you will not be able to access the Final Review if you have not completed all sections of the Motor Vehicle Basic Online course.

I can see the presentation but there's no sound. What do I do?

Be sure to check that your speakers are turned on and plugged into the computer. The volume setting on the computer needs to be at an adequate level to hear the course.

How do I go back or skip ahead in the presentation?

We recommend going through the course in its entirety. However, if you need to rewatch a section again, just select the section header from the contents located on the left of your screen.

Do I have to finish the presentation in one sitting?

PAN recommends allotting three (3) hours to take the Notary Public Basic Education Online course and about six (6) hours to complete the Motor Vehicle Basic Online course. We cannot guarantee that you will be able to pick up where you left off if you leave the course. If you choose to log out mid-course, the software may force you to start over from the beginning.

How do I leave and come back to the presentation?

If you must log out, please make note of what section and slide is currently playing. Remember, we cannot guarantee that you can pick up where you left off in the course.

How long do I have to go through the course and finish it?

PAN's Online courses do not have any time limits for completion. For the Motor Vehicle Basic Online course, you will need to complete the Final Review in one session. If you do not and log out, the course will require you to start the Final Review again when you log back into the training.

Can I share my login information with another person?

No, we ask that you refrain from sharing your account information for security reasons. The certificates are only issued to the individual who enrolled in the course. If someone else needs to take the course, please have them contact customer service to enroll.

How do I print out the course materials?

Currently, there are no printable course materials.

How can I tell where I am in the course?

Each presentation has section and subsection numbers to indicate your position. You can view your place in the course to the left hand side of the screen.

I finished the course. How do I print my certificate?

Upon successfully completing the Notary Public Basic Education Online course or passing the Final Review for the Motor Vehicle Basic Online course, your course list will be updated to include a link to print your certificate. Click on this link and the certificate will be generated for printing. You will need to have Adobe Reader installed to print the certificate.

I lost my certificate. Can I print another one?

Yes. You may print out your certificate as many times as necessary.

How long is my certificate valid / when does my certificate expire?

Certificates for the Notary Public Basic Education Online course are good for six (6) months. Certificates for the Motor Vehicle Basic Online course are good for two (2) years after your education completion date.

Why does the course keep buffering?

As you progress in the course, the content loads as you proceed. In some circumstances, the slides can fail to load properly and will cause the course to stop. We recommend reloading the course to remedy the issue. If that does not work, please try a different browser or clear your cache and cookies.

How do I clear my web browser cache and cookies?

Clearing your browser's cache and cookies might be different for each browser and version. Click on the browser you are using below for more information.

• Microsoft Internet Explorer
• Microsoft Edge
• Google Chrome
• Mozilla Firefox
• Apple Safari

I am unable to print my certificate. All I get is a blank page and/or red X icon.

Be sure Adobe Reader is installed and updated on your computer in order to print the certificate! If you are unable to print, then there may be an issue with the version of Adobe Reader installed on your computer. We suggest you install the latest version of Adobe Reader. On their website, Adobe provides help on troubleshooting this topic.

If you are unable to print from that screen, you can save it to your computer by right clicking on the screen and choose "save as" to download the certificate.

How long does the Notary Public Basic Education Online course remain available after I complete the course?

After completing the Notary Public Basic Education Online course, your certificate is valid for six (6) months. The course will remain available to be viewed for one extra month after your certificate expires. Once that has passed, your course access will be removed.

Please contact customer service if you still need a copy of your completed certificate after your access is removed.

How long does the Motor Vehicle Basic Online course remain available after I pass the Final Review?

Once you have passed the Final Review for the Motor Vehicle Basic Online course, your certificate is valid for two (2) years. The course will remain available to be viewed for one extra month after your certificate expires. After that, your access to the course will be removed.

You will need to contact customer service if you still need a copy of your completed certificate after your access is removed.